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Twitter glitch makes it more difficult to report abuse, while "mute" is on its way

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It's supposed to be fixed soon, but in the meantime, trolls' favorite targets are once again suffering the typical onslaught. On the plus side, Twitter on Monday also said it would be offering a "mute" function - the same thing it tried to do in December, but this time around, it seems to be doing it right.

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